How do I send an SMS to a customer

Manually

By default, the ‘Customer actions’ block is visible on both the customer and the booking dashboard. The ‘Customer actions’ block contains all of the actions that are possible for a customer/reservation. The actions will only be shown if they apply and if the necessary rights have been granted.

The ‘send sms’ button sends an SMS to the customer who is associated with the reservation. The SMS templates will be visible after clicking on the button. To see the text associated with the template, hover with the mouse over the name of that template. To actually send the SMS, click on the ‘Send’ button.

The 'status change booking' block can be used to check if and when the SMS is sent. For more information about creating and customising an SMS message (template), see the templates section.

Automatically

A status change of a reservation can be used to automatically trigger the sending of an SMS. You can also indicate, for example, that an SMS should be sent one or a few days prior to the reservation. The content of the SMS could be:

We look forward to welcoming you tomorrow {date} at {time} hours at {location} Regards, {company_name}.

An SMS status change determines which SMS is sent; when, and to whom. You create an SMS status change on a product or arrangement and you must set this up individually for each available product or arrangement.