Customer cancels with a refund through the voice agent

A customer calls and wants to cancel their booking, with a refund of the amount paid. Because money is involved, the voice agent requires a higher level of certainty (level L3): besides the one-time code, the customer must also provide something that's only known from their booking, such as the booking number. Based on the configured cancellation-refund tiers, i-Reserve calculates the refund amount, which depends on how close to the start date the cancellation happens. Only after the customer confirms is the cancellation actually applied.

Relevant for: for example hospitality or attractions with a tiered cancellation policy.