Customer reschedules a booking through the chat widget

A visitor is chatting on the website and wants to move tomorrow's time slot to next week. The widget asks for a one-time code (level L2) sent to the email address or phone number on file for the booking. Once the customer enters the code, the widget first shows the new date and any price difference. Only after the customer explicitly confirms is the booking actually rescheduled.

Relevant for: for example a swimming pool or theatre where visitors also want to adjust their own time slot outside office hours.