How do I redeem a gift voucher on an existing booking?

A customer calls for a quick booking. You create the booking straight away, and only then does the customer mention two gift vouchers. You redeem them afterwards, from the booking itself. The booking does not have to be made again.

Redeem a gift voucher from the booking

1. Open the booking.
2. In the action block, choose Redeem gift voucher. In the simple dashboard this action is under More.
3. Type or paste the voucher code and click Add or press Enter. Several codes at once also works, separated by a space or comma.
4. Every code is checked straight away. Per code you see whether it is valid (or why not) and which amount it applies. At the bottom you see the open amount, the total of the vouchers and what remains open after redeeming. Remove a code you do not want to use with the bin icon.
5. Click Process and confirm. Only then are the valid vouchers applied; invalid codes are skipped. Cancel changes nothing.

Example: a booking of € 360 with a gift voucher of € 18 and one of € 50. After processing the booking has two payments with payment method gift voucher and € 292 remains open.

What happens when processing

• A voucher with an amount becomes a payment with payment method gift voucher. If Gift voucher as payment is off in the module settings, the amount is taken off the price instead.
• Never more than the open amount is applied. If the voucher is worth more, only the open amount is used and the rest stays on the voucher, unless a voucher is set to be fully used after one use.
• A percentage voucher lowers the price of the booking. The percentage is taken over the price of the booking, not over the open amount. A percentage voucher cannot be split: if the discount is higher than what is open, the voucher is refused.
• The voucher is linked to the booking and marked as used. The history of the booking shows which voucher was redeemed for which amount.

When is a code refused?

The same checks as for a new booking: the voucher must exist, be valid on the day it is redeemed, not be used already (unless reusable) and fit the product or package and the duration. If a voucher may not be combined, a voucher already on the booking counts too. A voucher already on this booking is not redeemed a second time.

When do I see the button?

The button appears when the gift voucher module is active, an amount is open and you have the right action_booking_redeem_voucher. For a booking that is part of a main booking, redeem the voucher on the main booking.

Via the website

A customer can also add a gift voucher afterwards themselves, via /front.php?mod=giftentry after your domain name, for example https://www.organization.i-reserve.net/front.php?mod=giftentry. See also How does a customer exchange a gift certificate?