Activating the shopping cart
With the shopping cart, a customer can book several products in one go, for example two meeting rooms on the same day or the same room on different days. First you set a few general settings. Then you create a shopping cart arrangement.
Where to find the settings
Go to Configuration > Configuration booking.
The settings
| Setting | What it does | Advice |
|---|---|---|
| Shopping cart enabled | Switches on the shopping cart for your whole environment. Without this setting a shopping cart arrangement does not work. The arrangement then shows a message that the shopping cart is switched off. | Yes |
| Temporary bookings active | As soon as a customer chooses a time and number, a temporary booking is made. That time is then immediately taken for other customers, even while the customer is still shopping. | Yes. A customer who collects several products takes longer. This way nobody else books the same time in the meantime. |
| Temporary bookings cleanup interval | After how many minutes a temporary booking that was not completed is cleaned up. The time then becomes available again. | For example 15. Choose a time in which a customer can comfortably complete the booking. |
| Status change handle children | A shopping cart booking consists of a parent (the arrangement) and children (the separate products). Set to No, the children do get the new status, but no emails or text messages are sent from the children. Set to Yes, the children follow the communication set for the product (room type). | Default No. Do you also want to send email from a child booking, for example a confirmation per room? Then set it to Yes. |
Status change handle children set to Yes
With this setting on Yes, on a status change the parent sends email according to the status workflow of the arrangement, and each child sends email according to the status workflow of its product (room type). So set up both workflows carefully, so that the customer does not receive the same email several times.
Example
A customer books meeting room Paris and meeting room London via the shopping cart. You accept the booking and set the parent from 10 to 20. The children move to 20 as well.
- The workflow of the arrangement has a confirmation email at 10 → 20.
- The workflows of Paris and London also have a confirmation email at 10 → 20.
Result: the customer receives three confirmations, one from the arrangement and one per room.
A possible setup: send the confirmation for the whole shopping cart from the arrangement. Only use the emails of the room type for what differs per room, for example when one room is cancelled.
Test your setup with the test cases Email parent and Email children in Testing the shopping cart. Would you like advice or help setting up your workflows? Contact our support team.
Next step
Create a shopping cart arrangement. Want to go through everything at once? Use Getting started with the shopping cart.
