Managing shopping cart bookings
A booking from the shopping cart consists of a parent and one or more children. The parent is the shopping cart arrangement, the children are the separate products the customer chose.
What a shopping cart booking looks like
Example: a customer books meeting room Paris and meeting room London on the same day, with coffee and tea for the whole group.
| Booking | Type | Description | What it holds |
|---|---|---|---|
| 1001 | Parent | Shopping cart | Customer details, shopping cart options (coffee and tea), total price |
| 1002 | Child | Meeting room Paris | Date, time, number and options of this room |
| 1003 | Child | Meeting room London | Date, time, number and options of this room |
On the dashboard of the parent you see the name of the shopping cart under Arrangement and the children in the Related bookings block. Use Children at the top of the page to go to a child.
Changing the status
- Changing the status of the parent: children with the same status as the parent get the new status as well. A child that already had a different status, for example cancelled, stays as it is.
- Changing the status of a child: only that child changes. If it is the only child and the parent has the same status, the parent changes as well.
See also How do I change the status of a booking?.
Cancelling one product
Does the customer want to cancel one room and keep the rest? Then change the status of that child to your cancellation status. The parent and the other children stay as they are. Check the price on the parent afterwards.
Emails
- The parent sends email according to the status workflow of the arrangement.
- Children only send email if Status change handle children is set to Yes, and then according to the status workflow of the product. See Activating the shopping cart.
Which emails were sent can be seen per booking in the Statuschange block.
Adding a booking to an existing shopping cart
- Open the parent booking.
- In the Action block, click Add another booking to this shopping cart.
- You arrive at New booking for the same customer. At the top it says you are editing a shopping cart.
- Make the booking as usual.
- In the shopping cart panel, click Finish editing, or Finish editing go to booking to go straight to the parent.
Converting a single booking into a shopping cart
Did a customer first book one room and later want a second one? Then convert the single booking into a shopping cart. In the Action block, click Convert this booking to a shopping cart. Then add the second room as described above.
You only see this action if the shopping cart is switched on and the product of the booking is part of a shopping cart arrangement.
